Privacy policy

1. Who We Are

This Privacy Policy describes how Vezatel Communications ("Vezatel," "we," "us," or "our") collects, uses, and protects information when you use our websites, products, and services (collectively, the "Services").

Contact Information:
Vezatel Communications
9330 Rue Jean-Milot, Montreal, Quebec, H8R 3W8, Canada
Email: [email protected]
Phone: 514.316.8075

2. Scope of This Policy

This Policy applies to all personal information collected through our websites, applications, and related communications with customers, prospective customers, and visitors.

3. Information We Collect

We collect only the information necessary to provide and support the Services, including:

• Account & Contact Information: name, email address, phone number, billing address.
• Service Data: configuration details, call records, and usage data related to the Services you have contracted with us.
• Technical Data: IP addresses, browser type, and device information collected automatically for security and performance purposes.
• Support Data: information you provide when contacting us for support or billing inquiries.

We do not knowingly collect personal information from individuals under the age of 13.

4. How We Use Your Information

Information we collect is used exclusively to:

• Provision, operate, and maintain the Services you have requested.
• Process billing and manage your account.
• Provide technical support and respond to inquiries.
• Ensure the security and integrity of our network and systems.
• Comply with legal obligations.
• Send service-related communications (e.g., invoices, maintenance notices).

We do not use your personal information for advertising, marketing profiling, or any purpose unrelated to the Services.

5. No Sharing of Personal Information with Third Parties

Vezatel Communications does not share, sell, rent, trade, or otherwise disclose your personal information to any third party under any circumstances. Your data stays with Vezatel and is used solely to deliver and support the Services contracted with you.

The only exception is where Vezatel is compelled to disclose information by a valid legal order, warrant, or regulatory requirement under applicable Canadian law. In such cases, we will notify you to the extent permitted by law prior to disclosure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to provide the Services, to comply with legal obligations, and to resolve disputes. When information is no longer required, it is securely deleted or anonymized.

7. Cookies and Similar Technologies

Our websites may use cookies and similar technologies for session management, security, and analytics. Analytics data is used internally only and is not shared with third parties. You may disable cookies in your browser settings; however, some features of our Services may not function properly as a result.

8. Security

Vezatel implements industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit and at rest, access controls, and regular security reviews. While we strive to protect your data, no system can be guaranteed completely secure, and we encourage you to contact us immediately if you suspect any unauthorized access.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual obligations.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Canadian Privacy Law

Vezatel Communications operates in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our Services, you consent to the collection, use, and retention of your information as described in this Policy.

11. Links to Third-Party Sites

Our website may contain links to third-party websites. Vezatel is not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will reflect any revisions. We encourage you to review this Policy periodically. Continued use of the Services after an update constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Vezatel Communications
9330 Rue Jean-Milot, Montreal, Quebec, H8R 3W8, Canada
Email: [email protected]
Phone: 514.316.8075