Business Communications
Business SMS & MMS
Two-way business texting and picture messaging, with opt-in management and integration into your workflows.
Incoming call
Business hours?
Open
AI receptionist
Sales / Support queue
Closed
AI receptionist
Message + SMS follow-up
Overview
Customers increasingly prefer to text. We provide business messaging with shared inboxes, opt-in and opt-out handling, and the registration work carriers require.
Messages can be sent by staff, triggered by your applications (reminders, confirmations, notifications), or both.
What is included
- Two-way SMS and MMS for business numbers
- Shared team inboxes
- Opt-in capture and opt-out handling
- Carrier registration support
- Automated notifications from your systems
Practical AI
Suggested replies and conversation summaries help staff respond consistently, while staff approve what is sent.
How it connects
Messaging can be linked to the same contact records as calls, so conversations are kept in one history.