Business Phone Systems
Complete phone systems for teams from a few users to hundreds, hosted, on-premises, hybrid, or distributed across locations.
Voice & messaging
Business Communications
Phone systems, voice services, and messaging, built on a platform we operate.
Incoming call
Business hours?
Open
AI receptionist
Sales / Support queue
Closed
AI receptionist
Message + SMS follow-up
Overview
Business phone systems, VoIP, AI receptionists, SMS and MMS, contact-center features, and SIP voice services, built on our own Communix platform.
Vezatel has built and operated voice infrastructure for years, including Communix, our own communications platform, and SIP services for businesses and other service providers.
That experience lets us design communications around how your business actually handles calls and messages, and connect them to the rest of your systems.
Why it works better with Vezatel
- Our own platform, Communix, with clustering and failover
- Hosted, on-premises, hybrid, and distributed deployments
- SIP services that work with modern and legacy phone systems
What we cover
Each service can be engaged on its own or as part of a broader arrangement. We start by understanding what you already have.
Not sure where to start?Ask us
VoIP Services
Voice over IP service for offices and remote staff, with number porting, desk phones, softphones, and quality-focused network setup.
AI Receptionist & Voice Assistants
Voice assistants that answer calls, handle routine questions, collect details, and route or schedule callers, with a clear path to a person.
Business SMS & MMS
Two-way business texting and picture messaging, with opt-in management and integration into your workflows.
Contact Center Features
Queues, agent features, supervision, and reporting for teams that handle high call volumes.
SIP Trunking & Voice Services
SIP termination and origination for existing phone systems and service providers, including white-label platforms.
Practical AI
Where AI helps: Communications
Applied to specific tasks, with people reviewing the decisions that matter.
AI receptionist
Calls are answered naturally, common questions are handled, and callers are routed or scheduled, with a clear handoff to a person when needed.
Call summaries
Recorded calls can be transcribed and summarized, then attached to the right customer record or ticket.
Message drafting
Suggested SMS replies and follow-ups help staff respond quickly, with a person always sending the message.
Connected
Works with our other service areas
Infrastructure
Managed IT Services
Day-to-day management of your networks, Microsoft 365 and cloud services, security, monitoring, and backups, with a support desk that knows your environment.
Applications & automation
Custom Software Development
Business and web applications, APIs and integrations, workflow automation, and AI applications, connected to your communications, CRM, and other systems.