Business Communications
Business Phone Systems
Complete phone systems for teams from a few users to hundreds, hosted, on-premises, hybrid, or distributed across locations.
Incoming call
Business hours?
Open
AI receptionist
Sales / Support queue
Closed
AI receptionist
Message + SMS follow-up
Overview
Our phone systems are built on Communix, the communications platform we developed and operate. It includes the features businesses expect, including extensions, hunt groups, voicemail, conferencing, call recording, and a graphical call-flow designer for IVRs.
Deployments can be fully hosted, on your premises, or a combination, and can fail over across a room or across the country using built-in clustering.
What is included
- Graphical call-flow and IVR designer
- Voicemail with multiple delivery options
- Conferencing and call recording
- Automatic phone provisioning for SIP devices
- Time-based routing and scheduling
- Call reporting and analytics
Practical AI
Call flows can include an AI receptionist step that answers questions or collects details before routing.
How it connects
Extensions, call logs, and recordings can be connected to your CRM and Microsoft 365.