Managed IT Services
Device & User Management
Ongoing management of your devices, servers, and software, including patching, lifecycle planning, and vendor coordination.
- Firewall & internet linksHealthy
- Microsoft 365 sign-insHealthy
- Nightly backupVerified
- Endpoint protectionHealthy
- TLS certificateRenew soon
Overview
This service covers the routine work that keeps an environment healthy: updates, user onboarding and offboarding, licence tracking, hardware lifecycle, and coordination with your other technology vendors.
We keep the environment documented so that decisions, credentials, and configurations are not held in one person’s head.
What is included
- Patch and update management for workstations and servers
- User onboarding and offboarding procedures
- Hardware and software asset inventory
- Lifecycle and budget planning for replacements
- Vendor and ISP coordination
Practical AI
Routine requests such as access changes or account resets can be captured and pre-filled automatically, with a technician approving the change.
How it connects
Changes to users and devices can be reflected in your phone system and business applications through the same process.