Device & User Management
Ongoing management of your devices, servers, and software, including patching, lifecycle planning, and vendor coordination.
Infrastructure
Managed IT Services
Networks, cloud, and security that are looked after, not just installed.
- Firewall & internet linksHealthy
- Microsoft 365 sign-insHealthy
- Nightly backupVerified
- Endpoint protectionHealthy
- TLS certificateRenew soon
Overview
Day-to-day management of your networks, Microsoft 365 and cloud services, security, monitoring, and backups, with a support desk that knows your environment.
Most businesses do not need more technology; they need the technology they already have to be maintained, documented, and secured. Our managed IT service takes ownership of that work.
We look after the infrastructure your phones and applications depend on, so problems are more likely to be caught by monitoring than by your staff.
Why it works better with Vezatel
- One team responsible for network, cloud, security, and support
- Documented environments and clear escalation paths
- Infrastructure planned with voice and software workloads in mind
What we cover
Each service can be engaged on its own or as part of a broader arrangement. We start by understanding what you already have.
Not sure where to start?Ask us
Networks & Infrastructure
Design, deployment, and management of office networks, Wi-Fi, firewalls, and servers, including business internet connectivity.
Microsoft 365 & Cloud
Administration, migration, and security configuration for Microsoft 365 and other cloud platforms your business runs on.
Cybersecurity
Practical security controls, from endpoint protection and email security to access policies and user awareness.
Monitoring
Continuous monitoring of servers, networks, internet links, backups, and critical services, with alerts routed to the right people.
Backup & Business Continuity
Backups that are tested, and a plan for how the business keeps working when something fails.
Helpdesk & Support
A support desk for your staff, with remote and on-site help and a ticket history that builds up knowledge of your environment.
Practical AI
Where AI helps: Managed IT
Applied to specific tasks, with people reviewing the decisions that matter.
Ticket triage
Incoming requests are classified and routed, with relevant history and suggested next steps attached for the technician.
Alert summaries
Related monitoring alerts are grouped and summarized in plain language so that real incidents stand out.
Knowledge assistance
Internal documentation becomes searchable by question, within the permissions your Microsoft 365 tenant already enforces.
Connected
Works with our other service areas
Voice & messaging
Business Communications
Business phone systems, VoIP, AI receptionists, SMS and MMS, contact-center features, and SIP voice services, built on our own Communix platform.
Applications & automation
Custom Software Development
Business and web applications, APIs and integrations, workflow automation, and AI applications, connected to your communications, CRM, and other systems.