Business Communications
Contact Center Features
Queues, agent features, supervision, and reporting for teams that handle high call volumes.
Incoming call
Business hours?
Open
AI receptionist
Sales / Support queue
Closed
AI receptionist
Message + SMS follow-up
Overview
For sales, support, and dispatch teams, our platform provides automatic call distribution, hunt groups, and the supervisor tools needed to manage a queue.
Reporting shows how calls arrive and are handled, so staffing and routing can be adjusted with evidence.
What is included
- Automatic call distribution (ACD) and hunt groups
- Call barge-in, whisper, and monitoring
- Call recording and on-demand recording
- Advanced call reporting and CDR export
- Account codes and PIN codes
Practical AI
Calls can be summarized and tagged by topic automatically, making trends visible without manual wrap-up work.
How it connects
Agent screens can show customer information from your CRM, and call outcomes can be written back automatically.